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Shipping, Returns & Terms

Please allow 1-3 business day(s) for  all products, excluding handmade ceramics, to be processed. Please allow 3-5 business days for all handmade ceramic orders to be processed as they are separately shipped directly from our local artist’s studio. Once your order is processed, your purchases will be shipped. On average, domestic orders once shipped will arrive within 1 weeks and international orders within 2 weeks depending on the shipping option you select and the carrier. 

Grassroots is NOT responsible for stolen or lost packages or packages sent to the wrong address. The customer is responsible for filing all claims directly through the carrier.

Returns and exchanges are accepted on all products excluding coffee and ceramic items. Just email us at returns@grassrootskavahouse.com and we’ll get you taken care of. Returns and exchanges must occur within 30 days of purchase and only if the item is unused/unworn/mint condition. Email returns@grassrootskavahouse.com for details. Refunds usually take 5-7 days to return to your account once the item is returned and received. Grassroots does not cover shipping costs for returns or exchanges.

Orders are not released until payments are cleared.

Some exclusions may apply to all discounts, promotions, and sales. We do not allow multiple discounts to be applied to any order, including sale items.

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